Standard terms of business

1. Introduction

These Standard Contract Terms are an integral component of the agreement between you and LOGA. We recommend that you study the following standard terms of business carefully.

2. Reservation and conclusion of agreement

On receipt of your verbal or written (incl. e-mail) reservation you are entering into an agreement withLOGA. From that point on, the rights and obligations under this agreement, together with the present terms of business, will apply to you and to LOGA. You will receive an immediate confirmation of your reservation from LOGA. If the contract differs from the description in the brochure, by your payment you accept the terms of the agreement based on the reservation confirmation. If an initial payment is not made within 30 days from receipt of the reservation confirmation, LOGA is free to dispose of the reserved property. Any special requirements that you may have can only be accepted by LOGA as a request without obligation. There is no legal right for this requirement to be met, unless LOGA has confirmed this in writing. If the rental amount is not paid at the proper time in accordance with the terms listed under subsection 3.3 below, LOGA may refuse the services.

3. Prices

3.1 Rental prices

Unless otherwise stated, the published prices are weekly prices for the whole rental property in the corresponding price period. The published prices apply until the publication of a new brochure or until the website is updated. Subject to paragraph 3.5 (Price changes) the prices valid at the time of booking are applicable. Special promotions do not always apply to all apartments. Additional services requested by the customer (e.g. baby cot, additional cleaning, coffee, etc.) are not included in the rental price and must be paid for on the spot. The minimum rental period is usually 7 days, arrival and departure days are Friday or Saturday (high season). Exceptions are possible with written confirmation. The prices include normal energy consumption, unless otherwise stated in the description. The price list shows the cost of the final cleaning. This will be invoiced together with the rental price.

3.2 Payments

The rental amount for the booked rental property is payable before your arrival, as follows: 50% of the rental amount for the reserved rental property must be paid within 14 days after reservation. Theremaining balance must be paid to LOGA no less than 14 days before the rental is due tocommence. In the case of short notice reservations of less than 30 days before commencement oft he rental, the full rental price is due im- mediately upon reservation and must be paid to LOGA. Ifpayment of the remaining balance or, in the case of short notice bookings, the full rental amountisnot made at the proper time, LOGA may refuse the services.

3.3 Cancellation costs

In the event of cancellation by you, we will charge you the booking fee plus the following cancellationfees: 

• 60 to 30 days before the start of the rental 30% of the rental price
• 29 to 1 days before the start of the rental period 80% of the rental price.
• The entire invoice amount is due on the day of arrival.

The date of receipt of your notification by the booking office is decisive. If the object is not taken over or is taken over late, the entire invoice amount remains due.We recommend that you take out cancellation insurance at the same time as booking. It covers the cancellation costs incurred in the event of cancellation before the start of the holiday, as a result of illness, accident, death of the tenant, fellow traveller or close relatives (on presentation of a medical certificate). The costs for the cancellation insurance are calculated as a percentage of the rental amount and remain owed even in the event of a guarantee, as does the booking fee.

3.4 Price changes

Every care has been taken with the property specifications and price calculations. However we cannot exclude the possibility of changes to services and/or prices. You will be notified of any such changes when you make your booking, or not later than when the booking confirmation is sent. The details on the reservation confirmation are definitive. It is unlikely that there will be any changes to services after conclusion of the agreement, but this possibility cannot be entirely ruled out. If there isa significant change to a material item in the agreement, you have the right to withdraw from the agreement free of charge within five days of receipt of the notification. Payments already made will be reimbursed immediately. We expressly reserve the right to amend prices up to 22 days before commencement of the rental on the following grounds: increase or introduction of duties and taxes on certain services, changes in exchange rates after conclusion of the agreement. If the prices change by more than 10%, you have the same rights as under the foregoing paragraph.

4. Travel to and from your destination; shortening or extension of stay

With the contract you will receive information about the apartment, instructions and arrival. You should arrive according to the instructions in the travel documents, generally between 16.00 and18.30, and depart before 10.00. If you intend to arrive later than 18.30, LOGA must be notified in good time. If you are unable to occupy the property as agreed, e.g. as a result of traffic delays, strikes etc., or for personal reasons, the full rental price will remain payable. This will also apply if you leave the property early. If you wish to extend your stay, please discuss this in good time with LOGA.

5. Substitute rental property and cancellation of the agreement by LOGA

LOGA may allocate you an equivalent substitute rental property from our currently available offers if it is necessitated by unforeseen or unavoidable circumstances. LOGA is entitled to cancel the agreement before or during the rental period if unforeseeable or unavoidable circumstances a rise that make the hand over of the rental property impossible, endanger the renter or the property or impair the provision of services to such an extent that it becomes unreasonable to fulfil the agreement. Payments already made will re refunded, subject as necessary to deduction for services provided. LOGA is not liable to pay any compensation in any of the instances mentioned under section 5 below.

6. Occupation

The rental property may only be occupied by the scheduled number of persons (children and infants included). Extra persons may be refused entry by the key holder or invoiced separately.

7. Other obligations of the renter

The rental property must be looked after carefully. Consideration should also be given to neighbours etc. Cleaning of cooking facilities, crockery and cutlery is the responsibility of the renter (and is not included in the final cleaning).Damage caused by the renter or other users must be reported immediately to LOGA. The renter isliable for any loss or damage caused by him/her or by other users, unless they can prove that theyare not responsible. The same applies if the apartment cannot be handed over to the next renter.Any loss or damage may be deducted from the deposit.

8. Complaints, claims for compensation

If the condition of the property is not in accordance with the agreement, or if you suffer an injury, damage or loss, this must be notified immediately to LOGA. If defects that are not hidden are not notified immediately on commencement of the rental period, it will be assumed that the property is free of any defects. If defects arise during the rental period, the same rules will apply. T LOGA is not authorised to recognise claims. Any claims must be notified to LOGA in writing within four weeks of the end of the contractual rental period and the necessary evidence provided (photographs etc.). If you fail to comply with the above rules, you will forfeit all rights to compensation.

9. Liability of LOGA

Should the rental property not be in accordance with the agreement, LOGA will make every effort to make an equivalent substitute property available to you. If this is not possible within a useful period of time, or if you refuse this on objectively material grounds, LOGA will reimburse you for any reduction in value if LOGA accepts that it is at fault. If you incur any loss or damage as the result of ab reach of the agreement caused by the negligence of LOGA, LOGA will accept liability. Statutory liability for other than personal loss or damage (e.g. material and pecuniary loss) is limited to the rental price (whereby claims of all persons involved will be paid together). Should internationalconventions or national laws become applicable to the services of LOGA that further limit or excludeliability, these conventions or laws will apply. LOGA will not be liable if the loss or damage isattributable to the following causes: 

• Actions or omissions on your part or on the part of a joint user;
• Unforeseeable or unavoidable omissions by third parties who are not involved in providing the services covered by the agreement;
• Force majeure or events that LOGA, the agent or support staff (e.g. key holders), despite having taken all due care, could not have foreseen or avoided.
• Use of swimming pools, children’s play areas, sports facilities of all kinds (such as tennis courts, football pitches, training facilities). The use of these facilities is at your own risk.
• Damage and losses as a result of burglary.

These terms and conditions apply equally to extra-contractual liability. Liability for support staff is expressly excluded. International conventions and national laws with more extensive liability restrictions or exclusions take precedence.

10. Insurance

We recommend that you take out travel insurance and third party liability insurance before you travel, unless you have already taken out corresponding insurance policies with the appropriate cover.

11. Statutory period

Compensation claims against LOGA, contractual claims reserved, are statute barred within one year.The statutory period begins on the day following the end of the rental period.

12. Applicable law and place of jurisdiction

The relationship between you and LOGA is subject to the laws of Switzerland. The customer mayonly file suit against LOGA in St. Moritz. LOGA may take legal action against the customer at the place where the customer lives or in St. Moritz.